Refund and cancellation policy
Refunds depend on whether assessment or technical work has started and on the scope approved by the customer.
Effective 4 September 2026
Before work starts
A prepaid repair can normally be cancelled for a full refund before technical assessment or work begins, excluding any clearly disclosed non-refundable third-party charge.
After diagnosis
Where a paid technical diagnosis has been completed, the €29 diagnosis fee is not refundable. If you approve the repair, that fee is normally credited toward the repair price.
Work in progress
Once repair or development work has started, any refund is based on the unperformed part of the agreed scope. Completed and accepted work is not refundable merely because the customer changes their plans.
Unable to complete the agreed repair
If e-fix cannot deliver the result defined in the accepted quote, we will explain the outcome and refund the unearned repair amount. Completed diagnosis and approved third-party costs may remain chargeable.
Subscriptions
A care plan can be cancelled before its next renewal. Cancellation stops future charges but does not normally refund a service period that has already started or included work already used, except where mandatory law requires otherwise.
How to request a refund
Email help@e-fix.tech with the request number, payment reference and reason. Approved refunds are returned through the original payment method where possible. Processing time can depend on the bank or payment provider.
Questions?
help@e-fix.tech